Surveys are a source of user feedback. Like guides, they feature a more targeted way to collect thoughts from your users, and increase the percentage of those thoughts that you capture.
Surveys support advanced conditional logic based on both survey responses and user properties, enabling you to branch survey paths and create personalized follow-up questions.
Surveys offer different templates than guides. When you create a new survey, you can start with a blank guide, or use a template. Guides includes the following templates:
| Template | Use case |
|---|---|
| NPS | Capture customer satisfaction and loyalty by measuring the likelihood of that user recommending your product or feature. |
| User feedback | Define your own questions to collect detailed input from your users. |
| Rating | Gather initial reactions to help you evaluate product experiences. |
| Banner Survey | Provide any custom survey experience with the Banner form factor. |
| Tooltip Survey | Provide any custom survey experiences with the Tooltip form factor. |
January 30th, 2025
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